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I have just placed an order from the UK for shipment of a product to my family in New Zealand, and as I have never shipped anything to them before I was missing their postcode, but due to you having the live chat facility on your website I was able to ask for live assistance, and Nancy was more than helpful searching for the information I required for me. Very helpful and quick. I am due to fly over for a months holiday soon so will be back to buy things for me to bring back home with me.

thank you for your help. 

Mi compra Nº Ref. 96789 realizada el día 16 de agosto de 2013 aún no la he recibido.

Intenté entrar en su pagina web para poder ver el estado de la misma pero me es imposible rastrearla ya que me dice que la clave está mal. Me han mandando en varias oportunidades un mail para resetear la clave y poner una nueva pero me es imposible hacerlo y al poner ver mi historial me dice que no tengo nada. Por lo tanto me es imposible saber en qué está ese envío.

Yo necesito tenerlo antes del 18 de setiembre, ya que es un regalo que debería llegar antes de esa fecha pero no logro poder saber en qué etapa está el envío ¿me podrán decir cómo hacer para poder ver mi historial en la página y a su vez en qué está el pedido?

Espero su respuesta. Muchas gracias.

Gabriela Mujica

Estimada Gabriela,

Junto son saludarla  y luego de verificar el estado de su pedido, le puedo confirmar que éste fue enviado el 28/08/2013. Según estimamos, debería arribar a Uruguay entre el 11 y 13 del presente. En caso que no reciba el producto en fecha indicada, le agradeceré me informe por este medio a fin de resolver la situación.

En relación al seguimiento de los pedidos, por medio de nuestro sitio web, le puedo informar que hemos realizado una migración a un nuevo sistema y – lamentablemente – la información de los pedidos anteriores al 27/08/2013 aún no ha sido transferida a la nueva plataforma.

Si tiene alguna duda adicional, por favor no dude en contactarnos.

Cordiales saludos,

Equipo de Servicio al Cliente

All World Shops

I like what you've done to your website. It's definitely more modern in design and overall more aesthetically-pleasing. Great job!

在你家买了好几次了,产品非常不错,质量及效果都很值得推荐。现在新的网页也比原来的好看很多,产品好像更多了 :)。谢谢中文客服的服务,态度非常好,订单的进展都会及时通知!

Kevinz's picture

林小姐您好:

谢谢您给予的及时反馈以及肯定。

好产品质量会说话,感谢您一直以来对本网站的支持与理解,也希望您继续关注我们的新网站。

如果您在购物过程中遇到任何问题或对产品有任何疑问,请及时与我们的中文客服取得联系,我们会竭诚为您提供最优质的服务。

期待您下次光临。

祝您有个愉快的一天!

Order arrived today, Friday 8th Nov. Excellent service. Many thanks. John

Thanks so much, Nive!  I'm not that good technically, but worked it out as best i could.  I really appreciate your personal kindness, and extra generosity in staying late on a holiday weekend.  

I look forward to hearing back from you.

warm wishes,

Diana

Thank you for your extra care for my order

I bought a TShirt a size too big. I emailed your customer service to check if I can return an exchange. She handle my case very professionally and provided me with all the details to help me exchamge. Will highly recommend you webstie to my friends.

Visited your shop at Great South Road. I was very Impress with the interior and the serivce! Great Job!

Unbelievable! I placed the order for the Rimu mats on Monday and they were on our table here in the UK on Friday ...five days later! Excellent service. They look great alongside the other ones we bought from you last year. Many thanks. Shaun.

Good Morning again

Order No 6389

Thank you for your quick response and I am really pleased that my original order will stand.

The delivery address is on your street (Great South Road) so I don't have any worries that they will receive everything in time for Christmas.

I am very pleased that I have used Shop New Zealand, very impressed, and another order I made earlier arrived here with me in the UK yesterday.

Thank you again and a Very happy Christmas!

Anne

 

Thank you for your excellent service received the goods this morning

Hi Customer service team.

I like to thank you for your follow up to ensure I receive my purchased item from post office.

I have received the item today.

 

Many thanks

Mandana Azadi

 

Just wanted to let you know that the package has already arrived in Spain!!! Our son just received it and is SO happy with it!! Thank you so much!!! :) It's faster to send packages from NZ to Spain than from Canada! :)

 

Delwyn! :)

Hello, i want to tell you, my order is arrived. Thank you, i look forward to my next order.

Hi Nive,

Thanks again for your excellent service

Regards

Mourad 

On the website, I believe expedited shipping is 3-6 days. This could not be more wrong - I received my package squarely 14 days after making the purchase. 7 days were spent "processing" the request (this wasn't even holiday season), and 7 days were spent shipping (outside of the 3-6 day estimate). That being said, i was very dissatisfied that I had paid extra for a delivery that met the criteria of "standard" shipping (2-3 weeks). 

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