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Mi compra Nº Ref. 96789 realizada el día 16 de agosto de 2013 aún no la he recibido.

Intenté entrar en su pagina web para poder ver el estado de la misma pero me es imposible rastrearla ya que me dice que la clave está mal. Me han mandando en varias oportunidades un mail para resetear la clave y poner una nueva pero me es imposible hacerlo y al poner ver mi historial me dice que no tengo nada. Por lo tanto me es imposible saber en qué está ese envío.

Yo necesito tenerlo antes del 18 de setiembre, ya que es un regalo que debería llegar antes de esa fecha pero no logro poder saber en qué etapa está el envío ¿me podrán decir cómo hacer para poder ver mi historial en la página y a su vez en qué está el pedido?

Espero su respuesta. Muchas gracias.

Gabriela Mujica

Hello,

Your shipment is blocked by customs at Charles De Gaulle airport because the invoice did not come with the shipment, or could not be accessed by customs.

I have wasted an incredible amount of time trying to communicate wtih the transporter and transferring a copy of your invoice; I do not know at this stage whether the shipment will finally arrive in Nice.

Please be more careful in the future.

Regards

Jacques 

I ordered three chocolate boxes to go to three differnet people who had the same address. It wasn't sent to a family, but a business. For some reason this company decided to save money and send it in one package. I can't believe since I was charge for shipping, I believe, for three indivudual boxes.

Also, I don't think the package ever arrived. I heard nothing about it. 

Hi  thank you for extra care for my order number aws14201423 very fast very safe good packing 

For the second time now (in a row) I placed an order and it’s been a week and it still states ‘processing’. I placed the order on the 20/7/19. As I said this is the second order in a row now that this has happened to me, it never used to happen- what has changed???

Unfortunately not very happy,

Leeta

I decided to share my deep disappointment with how this company handling castomer relations. My order was placed and after 3 weeks still was showing Proccesing status. I emailed customer service and asked for a status, got an email saying I will be contacted which never happened. I filed the claim with PayPal and finally was contacted by Santi, evidently they were out of stock and I had to wait another 6-8 week until i can recieve my items. I asked for refund 2 separate times but Santi was ignoring my communications. I had to escalate my claim with PayPal and finally got my refund. Very ignorant anf irresponcible customer service in my view. NEVER AGAIN!!